We managed to find Sixt by asking other companies where to go.and everyone we asked kept trying to sell us their cars instead. There was no Sixt booth at the airport either. There were only 2 downsides: (1) The Kayak ad said the pickup would be at the Cancun airport but it wasn't. The agents went over details of the billing and car condition very thoroughly. The car was clean and ran fine during our stay. KAYAK need to do a better job of choosing companies that they allow to list on here. Oh an almost forgot to mention a tire went flat and the tire kit jack was from a completely different car and wouldn't work. So after over an hour and watching several other go through the same issue, I drive away in one of the most busted Jeep Wranglers ever with soaking wet insides, check engine on, tire pressure light on, broken windshield. I told them that I did not care what the issue was and that I was taking a 4x4 off the lot. A couple minutes go by and he comes back trying to tell me the Jeep isn't ready the renter before left the roof off and it was wet inside. So after several minutes of back and fourth demanding nothing less than a 4x4 he finally goes to the back of the store, comes back and says he has a Jeep Wrangler I can have. This seemed to be common for everyone was renting a car and them not having the rental. When I got to the rental agency there was not a truck in site and did not have the truck I had reserved, the man at the counter tried to get me to settle for a compact 2door for the same price. Third, I reserved a truck months in advance specifically because I new back roads in Mexico are pretty much 4x4. If you didn't you other option is a 10k hold on you card to drive without insurance.
And they still put an $800 hold on mine even after buying insurance.
Second if you buy insurance through one of these secondary sites working with this company they will deny it when you get there they pretty much force you to buy the extremely overpriced insurance also purchasing their insurance seemed person to person a hustle on how much they could get you to pay. The price is what gets you but be warned! First the rentals are not at the airport, not a big deal but not in bold print either. My partner and I have rented cars in several countries across the world and this is hands down the worst rental experience we have ever had. He is a total crook and we will not be back.
He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of gas that we were owed. Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". The night we dropped off the car that wouldn't start, the man working there couldn't even move the car because the starter was so dead. Elias was not there when we switched cars but we were told to see him for a refund on all of the gas we had put in the car that was no longer starting.
The car we were given did not start after two days and we had to take it back. I never complain but this was beyond anything I had experienced before. I will never rent from Payless again The man who rented to us at the Tulum outlet (Elias) was extremely rude and condescending.